• No. 1 UK Divan

    Bed Base Retailer

  • Medi-Endorsed

    Backed By Medical Experts

  • FREE 2-Man Delivery

    Within 3-10 Working Days*

  • Made in the UK

    Superior Quality Products

Frequently Asked Questions

Shipping

Can I choose a delivery date?

Yes, we deliver to most postcodes multiple times a week, so we can help you choose a delivery day that works best for you.

Our average lead time is 3–7 working days, but if you need to delay your delivery, that’s no problem, just let us know your preferred date. For delays longer than 6 months, please give us a call, and we’ll be happy to make special arrangements.

Will I get an exact delivery date and time?

Yes, you’ll receive a confirmed delivery date and a 3-hour time slot (typically between 7am and 7pm) via text or email, around 24 to 48 hours before delivery.

If you have a preferred delivery date or time, let us know, we’ll do our best to accommodate it.

How long will it take to receive my order?

We aim to deliver most orders within 3–10 working days, depending on your location and the type of product. Deliveries to remote areas, like the Scottish Highlands or offshore addresses including Northern Ireland, may take a little longer. See full delivery information

Can you set up my new bed and take away the old one?

Yes, we offer optional assembly and recycling services to make your delivery even easier. Our team can set up your new bed and remove your old one conveniently for responsible disposal.

You can add these additional services here.

Product

Do you price match?

We’re happy to discuss the best options and help find solutions that fit your budget, however we don’t price match because our beds meet the strict National Bed Federation standards for quality and safety. Cheaper alternatives often cut corners and don’t comply with these regulations.

We offer the best value for a durable, safe, and comfortable products, focused on long-term value and satisfaction rather than short-term savings that customers regret.

Do you provide fabric samples?

Yes, we offer free fabric samples so you can see and feel the material before placing your order. Simply click here to request your samples or get in touch with our team to let us know which colours or styles you’re interested in, we’ll post them straight to your door.

Support

How do I contact you?

You can reach us by phone, live chat, or email, whichever works best for you:

Call 0333 366 0145 Monday to Friday 9am - 5:30pm.

Live Chat Monday to Sunday 8am - 10pm. Click the chat bubble in the bottom right hand corner of our website.

Email info@DivanBaseDirect.co.uk

Orders & Returns

Can I pay in instalments or with 0% finance?

Yes! You can spread the cost interest free using Klarna, Clearpay, or PayPal Pay in 3. If you need help at checkout, just give us a call we’re happy to assist.

How do I return an item?

You can view our full returns policy and instructions by visiting our Returns Information page.