Help & FAQs

Yes you can. We completely get it, sometimes you can change your mind! For complete information on cancellations, read here.

You can reach us by phone, live chat, or email, whichever works best for you:

Call 0333 366 0145 Monday to Friday 9am - 5:30pm.

Live Chat Monday to Sunday 8am - 10pm. Click the chat bubble in the bottom right hand corner of our website.

Email info@DivanBaseDirect.co.uk

Yes! You can spread the cost interest free using Klarna, Clearpay, or PayPal Pay in 3. If you need help at checkout, just give us a call we’re happy to assist.

We’re happy to discuss the best options and help find solutions that fit your budget, however we don’t price match because our beds meet the strict National Bed Federation standards for quality and safety. Cheaper alternatives often cut corners and don’t comply with these regulations.

We offer the best value for a durable, safe, and comfortable products, focused on long-term value and satisfaction rather than short-term savings that customers regret.

Yes, we deliver to most postcodes multiple times a week, so we can help you choose a delivery day that works best for you.

Our average lead time is 3–7 working days, but if you need to delay your delivery, that’s no problem, just let us know your preferred date. For delays longer than 6 months, please give us a call, and we’ll be happy to make special arrangements.

We aim to deliver most orders within 3–10 working days, depending on your location and the type of product. Deliveries to remote areas, like the Scottish Highlands or offshore addresses including Northern Ireland, may take a little longer. See full delivery information

Yes, we offer free delivery across mainland UK on all orders. Please note that additional charges may apply to remote areas like the Scottish Highlands and offshore locations such as Northern Ireland. See full delivery information

Yes, we offer optional assembly and recycling services to make your delivery even easier. Our team can set up your new bed and remove your old one conveniently for responsible disposal.

You can add these additional services here.

Yes, you’ll receive a confirmed delivery date and a 3-hour time slot (typically between 7am and 7pm) via text or email, around 24 to 48 hours before delivery.

If you have a preferred delivery date or time, let us know, we’ll do our best to accommodate it.

Yes, we offer free fabric samples so you can see and feel the material before placing your order. Simply click here to request your samples or get in touch with our team to let us know which colours or styles you’re interested in, we’ll post them straight to your door.

Yes, all of our beds are compatible with all of our headboards and mattresses.

Yes, all our beds, mattresses, headboards, and storage boxes are handcrafted in our West Midlands factory, using high quality British materials.

Yes, we offer a minimum 1 year guarantee, & up to 10 years guarantee depending on product, see individual product details for more information.

Absolutely. Unlike other cheap retailers, all our products meet strict UK Fire and Furniture Safety Regulations and are made under quality controlled conditions, in line with National Bed Federation standards. Perfect for those who value family safety and comfort.

Ottomans lift up to offer full under-bed storage, ideal for maximising space.

Divans typically feature 2 or 4 built-in drawers, providing convenient side access to storage.

Yes, we do! We offer a bespoke service where you can request custom sizes and even provide your own fabric. Just give us a call, and we’ll be happy to create an order tailored to your needs.

You can view our full returns policy and instructions by visiting our Returns Information page.

Refunds are processed within 30 days from when an order is cancelled or we receive a returned item.

You can reach us by phone, live chat, or email, whichever works best for you:

Call 0333 366 0145 Monday to Friday 9am - 5:30pm.

Live Chat Monday to Sunday 8am - 10pm. Click the chat bubble in the bottom right hand corner of our website.

Email info@DivanBaseDirect.co.uk