Shipping policy

Delivery of Goods

1. Delivery of the goods shall be made by the Seller or their agent for delivery to such place as the Buyer may specify at the time the order is placed.
2. The Seller shall use his reasonable endeavors to meet any date agreed for delivery.
3. In any event time of delivery shall not be of the essence.
4. The Seller shall not be liable for any delay in delivery howsoever caused.
5. The Seller will make a Contactless Delivery of the Goods to the Buyer's chosen address. (COVID-19 Safe)
6. All orders for delivery addresses within mainland GB are FREE of charge.
7. For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands the Seller will deliver free to a nominated mainland GB address e.g. a port. Onward shipping from that point is the responsibility of the Buyer.
8. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.
9. Where a delivery date has been agreed with the Seller's carrier but the Buyer isn’t present to receive the delivery, the Seller reserves the right to charge the Buyer a surcharge for a re-delivery of each item to cover the cost of the failed delivery.
10. If our logistics partner is not able to fulfill the delivery of the Buyers goods due to access restraints, it will result in a fee of 50% for each item to cover the costs of transportation, manufacturing, administration and storage fees.
11. In the rare event that the Goods have arrived damaged, contain a manufacturer's defect or parts are missing, the Buyer must inform the Sellers Customer Services Department within 48 hours of receiving delivery. The Seller reserves the right to request photographic evidence to be provided on behalf of the Buyer.
12. Express Delivery Disclaimer: While we aim to deliver within 2 to 5 working days under our express service, this timeframe is an estimate and not a guarantee. Delays caused by unforeseen circumstances beyond our control (including but not limited to weather conditions, courier delays, strikes, customs issues, or other acts of nature) do not qualify for cancellation or refund. Refunds for any portion of the express delivery fee will be issued solely at our discretion and are not automatically granted due to delays.
13. Please note that we do not accept responsibility for, and will not provide compensation for, any damage to your property or any third party's property arising from our products or services. This includes but is not limited to damage to buildings, vehicles, equipment, or personal belongings. We also exclude all liability for delivery-related issues including delays, non-delivery, damage during transit, wrong deliveries, or any other problems with our delivery service or third-party couriers. You are responsible for ensuring adequate insurance coverage for your property and accepting the risks associated with delivery services.