FREE 2 Man Delivery
We offer a FREE 2 Man Delivery Service to the Room of Choice with Epic Logistics - A Specialist Two-Man Home Delivery Service.
Alternatively, the goods can be left in the entrance of the property, or outside in a safe place upon request.
Delivery Upgrades
We offer a range of Delivery Upgrades including Installation and removal services, see our full range of delivery upgrades here,
https://www.epiclogistics.co.uk/collections/upgrades
Delivery Lead Time
We aim to deliver all items within 3-10 Working Days. Please note that deliveries to Scotland and South West England may have longer lead times and we estimate up to an additional 7 working days may be added to the delivery options as stated above. If you receive a delivery slot and you choose to reschedule, we cannot be held responsible for any delays in getting your order booked for a new delivery date.
Booking in Your Delivery
We like to ensure your goods are delivered in good time and in good condition. It is imperative you provide us with your best contact telephone number and email address to ensure that we are able to communicate effectively with you.
Our Delivery Company
Having learned from experience, we do not use national couriers for any of our items. We use an independent delivery company, Epic Logistics, who provide a Premium 2 Man Delivery Service to the Room of Choice.
Their professional 2 Man Delivery Teams handle your goods with great care and attention, ensuring the products you have ordered arrive to you in the best possible condition.
Deliveries are carried out Monday to Friday, with the exception of some bank holidays. Please note: the day of delivery will be specified by our couriers. However, if this day is not convenient, they will work with you to re-arrange for an alternative date.
Delivery Costs
FREE 2-Man Delivery applies on orders to addresses within Mainland GB including Scotland. Unfortunately, off-shore addresses is not included within this, however we do have a secondary courier who can deliver to your address but there is an additional cost to do so, in this case we would need to quote you for this cost.
For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands, we can also deliver to a nominated mainland GB address e.g. a port. Onward overseas shipping from that point is the responsibility of the Buyer.
Failed Delivery Fees
If your delivery has been booked in and you miss the delivery, there will be a re-delivery surcharge for the first item and a further surcharge for each additional item.
Please check the product dimensions before placing your order to ensure the goods will fit into your home. If our couriers are not able to fulfil the delivery due to access restraints, it may result in a fee of up to 50% for each item to cover the costs of transportation, manufacturing and administration.
Sometimes scheduled deliveries do not go as planned. We recommend that you do not have old beds or mattresses removed from your property until you have received your order. If you have your old beds or mattresses removed prior to delivery, you do so at your own risk of not receiving your new order as planned. We strongly advise using our couriers recycling service to ensure same day delivery and removal if needed.
We aim to deliver within 3-10 working days but sometimes there can be delays which are beyond our control. We cannot be held responsible and will not be able to compensate for losses incurred or consequences of delayed or rescheduled deliveries and our cancellation terms will still apply.
Customer Service Team
Our Customer Service Team are available to help with any queries between 9:00am-5:00pm, Monday to Friday.
Our logistics partner, Epic Logistics, are available Monday to Friday from 9am-5pm:
Tel: 01952 915010
Email: info@epiclogistics.co.uk
Bed Build & Recycling
Save yourself time and hassle by upgrading your Divan Base Direct delivery with any of the additional service options below, available to purchase by contacting us on 0333 366 0145 or info@divanbasedirect.co.uk or directly from our logistic partner on https://www.epiclogistics.co.uk/collections/upgrades
We offer removal of packaging, product assembly and recycling old beds as an additional service. If you would like to take advantage of any of our additional services please speak to one of our customer service advisors to discuss the process.
Divan Bed Build and Installation Services
- Removal of Packaging Removal of Packaging – Epic Logistics
- Divan Bed Build and Installation Bed Build and Installation – Epic Logistics
- Divan Bed Build, Installation and Removal of Packaging Bed Build, Installation and Removal of Packaging – Epic Logistics
Please note: bed build and installation is only available for Divan Base Direct products and cannot be used for beds purchased from other companies.
Divan Bed Recycling Services
- Mattress Removal and Recycling Mattress Removal and Recycling – Epic Logistics
- Divan Base Removal and Recycling Divan Bed Base / Bed Frame Removal and Recycling – Epic Logistics
- Divan Bed Set Removal and Recycling Divan Bed Set (Bed Base & Mattress) Removal and Recycling – Epic Logistics
Please note: all upgrade options are available to purchase by contacting us.
