Delivery of the goods shall be made by the Seller or their agent for delivery to such place as the Buyer may specify at the time the order is placed.
The Seller shall use his reasonable endeavors to meet any date agreed for delivery.
In any event time of delivery shall not be of the essence.
The Seller shall not be liable for any delay in delivery howsoever caused.
The Seller will make aContactless Delivery of the Goods to the Buyer's chosen address. (COVID-19 Safe)
All orders for delivery addresses within mainland GB areFREE of charge.
For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands the Seller will deliver free to a nominated mainland GB address e.g. a port. Onward shipping from that point is the responsibility of the Buyer.
Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.
Where a delivery date has been agreed with the Seller's carrier but the Buyer isn’t present to receive the delivery, the Seller reserves the right to charge the Buyer a surcharge for a re-delivery of each item to cover the cost of the failed delivery.
If our logistics partner is not able to fulfill the delivery of the Buyers goods due to access restraints, it will result in a fee of up to 50% for each item to cover the costs oftransportation, manufacturing and administration.
In the rare event that the Goods have arrived damaged, contain a manufacturer's defect or parts are missing, the Buyer must inform the Sellers Customer Services Department within 48 hours of receiving delivery. The Seller reserves the right to request photographic evidence to be provided on behalf of the Buyer.
Cancellations and Returns
An order may be cancelled at any time between the placement of the order and up to 7 days following delivery of the goods if they are in the original packaged condition.
If the Buyer cancels a 'Bespoke Made to Order' item which includes customised Divan Bases, Headboards, Mattresses and Ottoman Storage Boxes there will be a 50% cancellation fee of the item value unless the order is cancelled within 1 working day of placement before it has began manufacturing.
If the Buyer is dissatisfied with their purchase for any reason they may, within 7 days of delivery, contact the Seller’s Customer Service Department to notify them that they wish to return some or all items from their order. The Buyer can either arrange to return the goods themselves to the Seller at their own cost or they may ask the Seller to collect which will be based upon the direct cost to recover the goods and this cost will be deducted from the Buyer's refund.
Goods must be returned to the Seller in the same condition they were in at the time of delivery to the Buyer and in their original packaging or similar. Items which are not adequately packaged at time of collection may not be collected and a surcharge will be levied to cover cost of failed collection if not already paid for.
Mattresses can only be returned if they are unopened. Mattresses which have been opened cannot be returned.
Clearance and Ex-Display Item(s) can only be returned if they are found as faulty. It is the buyers responsibility to check that Ex-Display item(s) are in a satisfactory condition when placing the order.
Refunds will be issued within 30 days of receipt of goods and after the Seller has inspected them for damage. The Seller reserves the right to withhold all or part of the Buyer's refund if items are returned damaged.
